Please ensure that the pickup location provided is accurate. Additional charges may apply if the location is incorrect.
Upon arriving at the Arrival Hall, look for a driver holding a sign with your name. If you arrive after this period, your designated driver/operator will still be holding the sign.
The driver will be waiting for you at your flight’s Arrival Hall.
Upon arrival, please contact our office at +63 920 901 1497 via phone or Viber.
At the Arrivals Hall, look for a representative holding a sign with your name. If you provided your contact information at checkout, you will receive your driver’s contact details upon arrival.
Please reconfirm your pickup time by contacting us at +63 920 901 1497 or emailing dave@atr.ph at least 2 days before your departure.
Before entering the vehicle, please confirm the reservation name and your destination with the driver to ensure you have the correct transfer service and that your trip is covered by the voucher.
If you are unable to locate your driver, please contact us at +63 917 311 1497 or +63 920 901 1497, or email dave@atr.ph.
After collecting your luggage, proceed to the Arrival Hall and head to the nearest exit gate. Inform your driver of your exact location or bay number, and they will arrive within a few minutes.
Please be at the pickup location on time. Late arrivals and no-shows are not eligible for refunds.
If you cannot locate your driver, please go to the flight arrival terminal information counter or your hotel lobby and contact the local operator. Once at the Arrival Hall, inform the driver of your bay location so they can pick you up immediately. The local operator’s hotline is provided on your voucher.
The driver will be waiting at the airport exit or your designated pickup location. Please contact your driver upon arrival. You will receive the driver’s contact information no later than one day before your departure (or at least 3 hours prior).
The operator will reach out to you for confirmation during the waiting period (based on your actual landing time). Additional charges may apply if you respond after the waiting time has ended.
You will receive your driver’s contact details one day before the pickup. On your departure date, the driver will call to confirm your pickup location.
In the event of a traffic violation or minor accident, the operator will arrange an alternative vehicle for your transfer if necessary.
PICK UP LOCATION IS NOT AIRPORT
Please make sure the pickup location provided is correct. Additional charges will apply for an incorrect address.
You will receive a confirmation message at the contact number provided during checkout once your transfer has been arranged.
The driver will be holding a sign displaying the primary traveler’s name.
The driver will pick you up 4 hours before your flight departure. Please be at your hotel lobby at least 10 minutes before the scheduled pickup time. Late arrivals and no-shows are not eligible for refunds.
Please be at your hotel lobby 4 hours before your flight. If you are being picked up from a private address, your driver will contact you, provided you shared your contact details at checkout.
Your voucher, which you will receive before your scheduled transfer, will indicate the exact pickup location.
Please contact +63 920 901 1497 via Viber to reconfirm your pickup time at least 2 days before your departure.
The local operator will contact you with pickup details within 24 hours of your booking confirmation. Please ensure your contact information is provided at checkout.
Passengers are advised to schedule their city or hotel pickup at least 24 hours before their flight departure.
Before entering the vehicle, please confirm the reservation name and your destination with the driver to ensure you have the correct transfer service and that your trip is covered by the voucher.
Please be at the pickup location on time. Late arrivals and no-shows are not eligible for refunds.
The operator will call you when the driver arrives outside your hotel. Please make sure to provide your contact number at checkout.
We are not responsible for flight delays caused by heavy traffic. However, our driver will ensure a safe and efficient journey, prioritizing both speed and your security.
In the event of a traffic violation or minor accident, the operator will arrange an alternative vehicle for your transfer.
PET FRIENDLY VEHICLE
Please indicate in your booking if you plan to bring a pet with you.
If you do not indicate in your booking that you will be bringing a pet, the driver reserves the right to decline the reservation. In such cases, no refunds will be issued.
For this booking, pets are required to wear diapers. The driver reserves the right to refuse the reservation if the pet is not wearing one. In such cases, no refunds will be issued.
Pets weighing over 20 pounds must be placed in a cage or crate. Failure to comply may result in the driver refusing the reservation, and no refunds will be issued.
OVERSIZED AND SPECIAL LUGGAGE
Additional fees will apply for oversized luggage that exceeds standard dimensions, as well as for special items such as golf bags or musical instruments.
Walking canes, infant strollers, sports equipment, and similar items will be counted as luggage.
Standard luggage size: 27" x 21" x 14". Larger bags will be considered oversized and may incur additional charges, which should be paid directly to the driver.
The driver reserves the right to refuse a reservation if the group size or luggage exceeds the capacity of the reserved vehicle. In such cases, no refunds will be issued.
The operator reserves the right to request an additional vehicle if the number of passengers or the amount of luggage exceeds the capacity of your chosen vehicle on the day of travel.
DURING BOOKING
Providing your flight details before booking is required so that we can monitor your flight accordingly.
Please provide your contact details, preferably via Viber, before booking so that we can reach you upon your arrival.
Please review your flight details and confirm your airport terminal before proceeding with the booking.
You will receive the driver’s details 24 hours before your scheduled pick-up time.
Please indicate in your booking if you will be bringing a pet with you.
Please indicate in your booking if you will be bringing any extra luggage.
EXTRA LUGGAGE
The driver reserves the right to refuse a reservation if the number of passengers or amount of luggage exceeds the capacity of the reserved vehicle. In such cases, no refunds will be issued.
The operator reserves the right to require an additional vehicle if the number of travelers or the amount of luggage exceeds the capacity of your chosen vehicle on the day of travel.
For your safety, only carry-on bags are allowed inside the car. Please place suitcases and larger baggage in the trunk or at the back of the vehicle.
Surcharges for additional luggage will be collected upon arrival.
You may bring additional luggage if the number of passengers is below the vehicle’s capacity.
This service allows one piece of luggage per passenger. All luggage must be declared at the time of booking. Smaller items that fit in the passenger footwell (e.g., laptop bags, handbags, or small shoulder bags) do not need to be declared.
The passenger is responsible for all costs incurred if additional vehicles are required to transport excess luggage.
DROP OFF
Please ensure that the drop-off location provided is correct. Additional charges may apply for an incorrect drop-off address.
The driver reserves the right to refuse a reservation if a passenger deliberately provides an incorrect drop-off location to obtain a lower rate.
The driver will wait for 5 minutes at the drop-off location to allow passengers to check for any personal belongings left in the vehicle. After this period, neither GTTP nor the operator can be held responsible for any lost items.
ADDITIONAL STOPS
Adding extra stops within the same route or district is allowed for this transfer, subject to additional charges.
The driver reserves the right to refuse any additional service if the extra stops are not within the same district or along the designated route. In such cases, no refunds will be issued.
Drive-thrus can be accommodated along the designated route at no additional charge. There is no need to inform the operator in advance; simply notify the driver directly, provided it aligns with the designated route.
Additional stops are charged per location.
TIMEOUT DESCRIPTIONS
Refunds may be provided in the event of cancellation due to force majeure or unforeseen circumstances (e.g., flight cancellations), subject to merchant/operator approval.
The operator will contact you for confirmation during the waiting period. Overtime fees will apply if you respond after the waiting period has ended.
For longer delays, please send an email or message immediately.
Full refunds will be issued to passengers who experience unforeseen circumstances and notify us within 1 hour of landing.
The driver may charge waiting fees at their discretion for late arrivals.
No refunds will be provided for late arrivals or no-shows.
If you fail to show up or notify us of delays within the free waiting time, the driver will depart, and no refunds will be issued.
If your flight is delayed, please email or message your driver to confirm their availability. An overtime surcharge may apply.
Pick-up time will be scheduled based on the actual flight landing time, including the free waiting period.
The driver will wait for up to 60 minutes at no extra charge. If you fail to show up or notify us, the driver will depart, and no refunds will be issued.
The driver will wait for delayed flights at no additional charge. Please ensure that the pick-up location provided is correct. Additional charges may apply for an incorrect pick-up location.
